How we raised the bar for call centre staff and manager at Wales’ largest insurance firm.
The Business Challenge
Admiral Group wanted to inject a sense of fun into the working week while developing their staff — both as teams and individuals. With room for improvements in key areas like attendance, motivation and goal-setting, they launched a new team building initiative and hired Sing & Inspire to launch and manage the programme.
After a series of one-day team building and training events, we set up The Inspire Choir — a core singing group made up of call centre staff, managers and other colleagues. We ran regular rehearsals, with one-to-one coaching for lead choristers. Soon after, they were ready for public performance… raising the company’s profile while lifting everyone’s spirits.
The stats speak for themselves, showing an impact on confidence, motivation and performance, as well as goal-setting and fighting off stress. Best of all though, members are regularly coming in for rehearsals, even on their days off! If you’ve got problems with absenteeism, that’s the first point we should discuss. With three choirs across their three main sites, these programmes now sit as part of Admiral Ministry of Health.