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20th June 2018

Engage Your Team by Learning to Respond Rather Than React

If you want to have engaged relationships, learn to be responsive. Include both your external – and internal – customers (your employees).

This is an excerpt from my eBook, “15 Essential Ways to Engage Your Team with Communication and See Results Within 30 Days.”

Please sign up to our newsletter on the website to get your free audio copy.

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor E Frankl (Holocaust survivor).

This is a dangerous topic in your quest for obtaining true engagement, because if this isn’t addressed, it can be one of the quickest ways to disengage people and undo all of your hard work!

Before you send that email, text or open your mouth to react to something engage your brain!

If I had a pound or dollar for every time someone in one of my teams (including me) over the past 20 years has reacted badly to a comment, shirty email or challenging situation I’d be a very rich woman.

It’s human nature to react, it’s human wisdom to respond.

“When you react, you are giving away your power. When you respond, you are staying in control of yourself.” Bob Proctor.

Of course, positive reactions are always welcome. We love seeing spontaneous happiness, joy or gratitude.

This point is concerning any situation where your instant reaction may be a negative one.

Anger, frustration, blame, anything in fact where your tone can be less than kind.

When I react badly, it’s usually if I am going through a challenge, or if I feel unjust about something – I’m most definitely a work in progress when it comes to this point.

In my experience, I’ve found that the instant I react negatively to something in front of a team member, it’s disengaging.

People lose respect and feel alienated. And I have to apologise if I want to redeem the situation.

Bonus Tip: If you want to have engaged relationships, learn to be responsive. Include both your external as well as your internal customers (your employees).

This tip works wonders for your personal relationships too so take this one and chew on it. You’re after a mindful response. Once you get this, it’ll go a long way.

Tone is critical to the way your communication is received. Meaning often gets lost in translation because of harsh or blunt communications so a little thought goes far to securing your relationship and business success.

So, make a point to proofread, think and create that space between the stimulus, your reactions, and the response. Those few minutes can make all the difference going forward.

If we can support you with our leadership development and training please get in touch.

Thanks for reading.


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